SmartCATI
Computer Assisted Telephone Interviewing
A CATI system for academic survey and education sectors: sample management, call scheduling, quota control, disposition monitoring and call management.
Built for the call centre
SmartCATI lets supervisors monitor interviewer productivity by phone and computer screen. The telephone system works with our CATI web survey software.
Data is protected on a secured server with a mirrored backup server, plus online backup for disaster recovery.
Features
- Interviewer management
- Call recording and playback
- Scales to over 100 concurrent users
- Synway telephony control cards
- Affordable compared with similar-scale systems
- Data export
- Concurrent interview campaigns
- Automatic re-dial
- Automatic fax and invalid number detection
- Auto number generator
- Interviewer performance reports
- Real-time screen and call monitoring
Ask for a SmartCATI demo
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